Prime Contractor.
Trusted Delivery.
New York-based small business delivering IT services, facility management, and fleet maintenance to federal, state, and commercial clients — managed by us, executed through vetted partners.
About Guerra One LLC
Guerra One LLC is a New York-based small business prime contractor founded by Ramon David Guerra-Munoz. The company was built to bring hands-on technical expertise and disciplined project management to federal, state, and commercial contracting.
Ramon brings direct experience across enterprise IT support, cloud operations, NOC environments, and IT project management — backed by 10 active certifications including AWS, CompTIA, Microsoft, and ITIL credentials.
Guerra One operates as the prime contractor on every engagement — managing delivery, compliance, and quality through a vetted network of qualified subcontractors and certified partners.
Service Lines
IT Services & Products
Hardware procurement, endpoint imaging and deployment, help desk support, and IT project management for government and commercial clients.
NAICS 541512 · 541519 · 423430IT Asset Disposition & E-Waste
Secure data destruction and electronics recycling coordinated through R2v3/e-Stewards certified partners. Full chain-of-custody documentation provided.
NAICS 562112 · 562920Janitorial & Facility Services
Commercial and government facility cleaning and maintenance delivered through licensed, insured, and background-screened service crews.
NAICS 561720 · 561210Fleet Maintenance & Repair
Preventive maintenance, repair, and compliance documentation for government and commercial vehicle fleets.
NAICS 811111 · 811198Project & Work Experience
Hands-on IT delivery across federal, higher education, and enterprise environments. All experience is the direct work of the principal — Ramon Guerra-Munoz.
- Administer IT project portfolio including technical and administrative initiatives, reporting directly to the IT Project Manager.
- Gather business requirements, coordinate planning, and track milestones across multiple workstreams.
- Monitor project schedules and deliverables using Microsoft 365; prepare status reports and meeting notes.
- Collaborate with IT staff, university offices, end-users, and stakeholders on cross-functional projects.
- Provided Tier 2 desktop support for ~100–200 enterprise endpoints including white-glove service for executive users.
- Deployed and configured Windows 10/11 workstations, MacBooks, Mac minis, and iPhones; supported Windows 11 migration.
- Managed endpoint configurations using Microsoft Intune and SCCM; enrolled devices via MaaS360.
- Administered user accounts and computer objects in Active Directory and Azure AD.
- Coordinated with third-party vendors for endpoint-related facility and compliance projects spanning 1–3 months.
- Monitored endpoint security alerts using CrowdStrike Falcon and Malwarebytes; performed triage and escalation per SOPs.
- Deployed and configured approximately 220 desktop computers and 100+ laptops as part of a Windows 11 migration project.
- Performed hardware installation, application setup, security updates, and user profile migrations.
- Configured FortiClient VPN and UniFlow print management environment.
- Supported 24×7×365 Network Operations Center in a compliance-driven federal banking environment.
- Monitored mission-critical infrastructure and AWS GovCloud services (EC2, S3, IAM, Lambda, EKS) using CloudWatch, OBM, and Everbridge.
- Logged and managed incidents and change tickets in ServiceNow following ITIL-aligned processes.
- Contributed to maintaining ~99.5% uptime across mission-critical systems; helped reduce escalations by ~15%.
- Diagnosed and resolved device, account, and connectivity issues across mobile and wireless services.
- Selected as top performer to lead a cancellation-reduction initiative: developed retention scripts, mapped cancellation root causes, achieved a 30–35% team-level reduction — later formalized into a permanent Loyalty Department.
- Managed multiple cases simultaneously while meeting quality and performance metrics.
Education
Capstone: Designed and implemented a secure cloud computing solution using AWS technologies, applying cloud architecture, security, deployment, automation, and operational best practices to a real-world business scenario.
Certifications
Active certifications held by the principal of Guerra One LLC, directly supporting delivery across our IT service lines.
Contracting Information
Guerra One LLC is registered in SAM.gov as an active small business prime contractor. We compete on federal, state, and local procurements across our registered NAICS codes.
For pre-award questions, source selections, or capability inquiries contact us directly at ramon@guerraone.com.
| Entity Name | Guerra One LLC |
|---|---|
| Entity Type | LLC — New York |
| Business Size | Small Business |
| SAM.gov Status | Active |
Contact Guerra One LLC
For quotes, contracting inquiries, teaming opportunities, or general questions — we respond within one business day.
New York, NY
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